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"Wonderful staff, very friendly "

"We had a great stay. Friendly staff, nice spacious room and good choice of food and drink. Great value for money!"

"Breakfast outstanding staff and grounds are excellent "

"An unforgettable experience right on the Red Sea. The beach was absolutely beautiful, the water was crystal clear, and the entire atmosphere felt relaxing and luxurious from the moment we arrived. Everything about this stay exceeded expectations—the service, the views, the comfort, and the overall attention to detail. It’s easily one of the best hotels I’ve ever stayed at. I truly loved my time here and would return without hesitation."

"Al Kasr sits within the beautiful gated community of Sahl Hasheesh, and overall we had a great stay. We visited in February 2026 and the weather was perfect. The hotel still feels like it’s in a soft‑opening phase, with the spa unfinished and some facilities being refined, but the atmosphere was relaxed and welcoming. Tipping plays a big part in service levels, so bring small notes. The pools were a highlight: all heated, never crowded, and the swim‑up rooms offered real privacy, though ours had some messy tile repairs. The beach is directly connected to the hotel with plenty of loungers and a bar on the sand. Food was good, even for a picky eater, with the main restaurant plus several made‑to‑order snack bars, a café, juice bar, and doughnut station. Service, however, was inconsistent—sometimes excellent, sometimes nonexistent—and the language barrier could make simple requests harder than expected. Our room was comfortable but the air‑con didn’t cool below 23°C despite reporting it, and the pillows were overly large. The mini‑fridge was restocked daily, which was a nice touch. There’s no ATM on-site despite what Google says, so withdraw cash at the airport. Despite a few teething issues, Al Kasr is a lovely, luxurious hotel with huge potential, and we’d happily recommend it for a relaxing getaway."

"Great resort "

"Stunning view and exceptional service, but maintenance and food need urgent attention I recently stayed at your resort and I have very mixed feelings about my experience. There were highlights that made the trip special, but also some disappointments that hindered the overall quality. The Highlights: First and foremost, I would like to extend my sincere thanks to Amir for his professional handling of our check-in and for providing us with a free room upgrade, which we truly appreciated. Also, a special shout-out to Irene from the Concierge team. She was beyond excellent—handling all our trip arrangements and securing our a la carte restaurant reservations with such efficiency and a friendly attitude. The resort itself is visually stunning. The landscaping is top-notch, and the Aqua Park, Lazy River, and pools are fantastic. The beach is breathtaking, and the snorkeling directly from the shore was one of the best parts of our stay. Areas for Improvement: Unfortunately, the dining experience did not match the beauty of the resort. The food quality was poor and lacked variety, which significantly impacted our enjoyment. Additionally, we were disappointed with the cleanliness of the linens and towels, which was not up to the expected standard. We also noticed some clear signs of "cost-cutting" that felt out of place in such a high-end location. * Maintenance: The air conditioning in the room was faulty; the temperature remained constant regardless of the settings. "

"Amazing stay. Rooms were spotless with great housekeeping. Staff were fantastic, super attentive and friendly. Easy to get sunbeds by pool and beach. Great selection in buffet for both breakfast and dinner. Lovely beach with music and cocktails on beanbags at sunset which was really nice. Could not fault the hotel at all. "

"We had an amazing stay at Cook’s Club El Gouna. The vibe is so cool and relaxing, the rooms were clean and modern, and the pool area is beautiful. The music, food, and overall atmosphere made it such a fun experience. The staff were friendly and welcoming throughout our stay. We truly had a great time and would definitely come back."